24*7 SLA for Support and Managed Services

Primary Contractor

Project Scope

Enterprise-class organizations, such as Banks need professional level support to ensure the compliance with Business Continuity guidelines. Organizations may not rely on their internal IT often due to high expertise costs, and sometimes, the shortage of resources.

Managed Support Services is the one of the key success factors in organizations where the business in nearly-entirely related to information technologies. We provide end-to-end top-notch infrastructure support combined with managed services, which are highly appreciated by the Bank.

Goals and Benefits

Since 2016, Fominov Consulting selected as a Maintenance/Support and Managed Services Provider. This agreement made possible to bank resolve IT infrastructure and related tasks very quickly and efficiently with significantly reduced OPEX and higher grade of Business Continuity achieved through the mission-critical 24*7 service level agreement.

Hardware products under support

IBM Power Systems, IBM Storwize, IBM DS, IBM Flash System, IBM Tape Library, IBM System-X, Lenovo ThinkSystem, Cisco MDS, Network Technology Incorporated (NTI), Emerson Cooling, Emerson UPS

Software products under support

IBM AIX, IBM PowerVM Enterprise, IBM PowerHA, IBM Spectrum Protect (Tivoli Storage Manager), IBM Spectrum for Storwize External Virtualization, IBM BPM, IBM Integration Bus & MQ, VMware vSphere Enterprise Plus, VMware SRM

Timeline

April 2016 – ongoing

Reference