24*7 SLA for Support and Managed Services

Primary Contractor

Challenge

Enterprise-class organizations, such as Clearing Houses, Processing Centers and Banks need a professional level support to ensure the compliance with Business Continuity guidelines. Organizations may not rely on their internal IT often due to high expertise costs, and sometimes, the shortage of resources.

Goals and Benefits

Since 2016, Fominov Consulting selected as a Maintenance/Support and Managed Services Provider. This agreement made possible to bank resolve IT infrastructure and related tasks very quickly and efficiently with significantly reduced OPEX and higher grade of Business Continuity achieved through the mission-critical 24*7 service level agreement.

Hardware products under service

IBM PureFlex, IBM DS, IBM Storwize, IBM Tape Library, IBM System-X, Lenovo ThinkSystem, Cisco MDS, Cisco Catalyst, DELL PowerEdge

Software products under service

Enterprise Linux, IBM Spectrum Protect (Tivoli Storage Manager), IBM Spectrum for Storwize External Virtualization, VMware vSphere Enterprise Plus

Timeline

Jun 2016 – ongoing

Reference